Privacy Policy
We respect the privacy of every individual who visits our site. This Privacy Policy explains how www.pinevilletavern.com (“Web site”) collects and otherwise processes personally identifiable information (“Personal Information”).
You may choose to submit Personal Information (such as your name, address, e-mail address and telephone number) to us at several different points on our web site. We collect and use Personal Information for business purposes only. We will not share this information in ways different from what is disclosed in this statement. If you have any questions about this Privacy Policy or the Web site, please contact us at customercare@pineville.com.
Who is collecting your information
The Web site is owned and operated by Pineville Tavern, (Dishes
Inc.). This policy applies only to www.pinevilletavern.com.
Pineville Tavern is the sole owner of the information collected on the
Web site.
What Information We Collect
Information on www.pinevilletavern.com is
gathered in two ways: (1) indirectly, i.e., certain anonymous information
about all visitors, such as domain name, and page views, which is collected
through our site's technology and is not linked to individual identities
(see “Cookies” below);
and (2) directly, when you voluntarily submit Personal Information such
as, first and last names, addresses and email addresses, on various pages
of www.pinevilletavern.com. When we collect this type of information,
we will notify you as to why we are asking for information and how this
information will be used.
Cookies
Some information that we collect about subscribers is collected
passively through the use of “cookies.” Cookies are small
files of information, which save and retrieve information about your
visit to www.pinevilletavern.com - for example, how you entered and navigated
our site, and what information was of interest to you. The cookies we
use do not contain personally identifiable information.
Orders
We request information from the user on our order form. Here
a user must provide contact details and financial information, such as
credit card payment information. This information is used for billing
purposes and to fill customer's orders. If we have trouble processing
an order, this contact information is used to get in touch with the user.
Surveys & Contests
From time-to-time our site requests information
from users via surveys or contests. Participation in these surveys or
contests is completely voluntary. Contact information will be used to
notify the winners and award prizes. Survey information will be used
for purposes of monitoring or improving the use and satisfaction of the
Web site and other Pineville Tavern services.
How We Use Your Information And Who We Share It
With
During the course
of business, we may disclose Personal Information to third-party service
providers who have been legally contracted to help us with these tasks,
and are prohibited from using it for any other purpose. We may also need
to disclose Personal Information where required by law, court order,
or in connection with the sale or transfer of all or part of the business.
Customer Care
For information regarding online purchases, receipt of merchandise, returning items, and questions regarding Pineville Tavern and www.pinevilletavern.com, please drop a line to our Customer Care department using the contact information listed below. If you wish to cancel an order, please call us.
Contact Information
Phone: 215-598-3890
Fax: 215-598-1697
E-mail: customercare@pinevilletavern.com
Mailing Address: P.O. Box 311, Pineville, PA 18946
Office Hours
Mon - Fri 9 am - 5 pm
Sat, Sun and Holiday’s Closed
Product Return Policy
If any item you bought from www.pinevilletavern.com doesn't fit, or just wasn't what you were expecting, ship it and your receipt back to us within 30 days of purchase and we'll be happy to refund your money. Returned items must be in new, unused condition and contain all original product packaging and accessories. Gift Cards cannot be returned.
Assuming ambient temperatures of below 90 degrees Fahrenheit, we guarantee that any perishable product you receive from Pineville Tavern will be of high quality and in good physical condition. We make the same guarantee for non-perishable food items, without the temperature constraint. Any food item that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order.
Shipping Terms & Conditions
All orders are processed Mon – Fri during office hours usually within 24 hours. If you wish to cancel an order, please call Customer Care at the numbers listed as soon as possible.
Upon order fulfillment, an e-mail will be sent to notify you of a delivery date. All delivery dates are estimated and may vary according to the shipping address and method(s) of shipping you have chosen.
Non food items and gift cards are ship Monday - Friday during normal business hours. All perishable food items must be shipped via Federal Express Priority Overnight and therefore can not be shipped on Fridays. We do not ship on Saturday or Sunday.
Perishable food products are shipped out in insulated containers with icepacks to maintain their quality.
Sorry, but items we can not ship to post office boxes (excluding gift cards) or to addresses outside the United States.